1. About us
TrustedBristolAirportParking.co.uk (“we”, “us”, “our”) is an independent parking comparison and booking service for Bristol Airport. We act as an agent between customers and car park operators. We are not a car park operator ourselves.
Contact: bookings@trustedbristolairportparking.co.uk · 07960 011047
2. Bookings and confirmation
A booking is confirmed when you receive a booking confirmation email containing your unique booking reference (beginning BRS-). Until you receive this email, your booking is not confirmed.
It is your responsibility to ensure all booking details are correct — including vehicle registration, drop-off and return dates, and contact details. We accept no liability for issues arising from incorrect information provided at the time of booking.
You must be 18 or over to make a booking.
3. Pricing
All prices displayed are in pounds sterling (£) and are inclusive of VAT where applicable. Prices are per booking, not per person or per vehicle. No booking fees are charged.
Prices are dynamic and may change at any time. The price you see when you search is not guaranteed until you complete your booking and receive a confirmation email.
4. Payment
Payment is processed securely by Stripe, a PCI DSS compliant payment processor. We do not store your card details. By submitting payment, you authorise us to charge your card for the full booking amount.
For cash bookings, full payment is due to the driver on the day of drop-off. Failure to pay will result in your vehicle not being accepted.
5. Cancellations and amendments
Free cancellation
Most bookings offer free cancellation up to 48 hours before your drop-off date. The specific cancellation policy is displayed on each booking before you pay.
Late cancellations
Cancellations made within 48 hours of drop-off may be subject to a cancellation fee of up to 100% of the booking value, at the operator's discretion.
No shows
If you fail to arrive without prior notice, no refund will be issued.
Amendments
To amend your booking dates or details, contact us as early as possible at bookings@trustedbristolairportparking.co.uk. Amendments are subject to availability and may affect the price.
6. Your vehicle
You confirm that your vehicle is roadworthy, taxed, and insured for the duration of the parking period. The car park operator is not responsible for any pre-existing damage to your vehicle.
You must arrive in the vehicle whose registration you provided at the time of booking. The operator reserves the right to refuse vehicles that do not match the booking.
Oversized vehicles (vans, minibuses, vehicles with roof boxes exceeding standard height) may not be accepted. Please contact us before booking if you have a non-standard vehicle.
7. Third party operators
TrustedBristolAirportParking.co.uk is a booking agent. The car parking service is provided by an independent third-party operator. Once we have assigned your booking to an operator and sent you their contact details, any issues relating to the parking service itself (damage, loss, delays) must be raised directly with the operator.
We make every effort to vet and monitor the operators we list. However, we cannot be held liable for the acts or omissions of third-party car park operators.
8. Liability
Our liability to you in connection with any booking is limited to the total amount paid for that booking.
We are not liable for:
- Loss or damage to your vehicle while in the care of the operator (this is the operator's responsibility)
- Missed flights or travel disruption caused by parking delays
- Loss of personal belongings left in your vehicle
- Events outside our reasonable control (force majeure)
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
9. Free upgrade guarantee
If your booked car park is unavailable on the day for reasons within our control, we will arrange a free upgrade to the next available category of parking at no additional cost to you. You must contact us immediately at the time of the issue — we cannot offer upgrades retrospectively.
10. Complaints
If you have a complaint about our booking service, please contact us at bookings@trustedbristolairportparking.co.uk within 14 days of your return date. We aim to respond within 5 working days.
Complaints relating to the parking service itself should be directed to the operator whose details are in your confirmation email.
11. Intellectual property
All content on TrustedBristolAirportParking.co.uk — including text, design, and code — is our intellectual property and may not be reproduced without written permission.
12. Governing law
These terms & conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to these terms
We may update these terms & conditions at any time. The current version will always be available at this URL. Continued use of our service following any changes constitutes acceptance of the updated terms.